Privacy Policy

Last updated: March 28, 2026

This Privacy Policy explains how KolmoPDF collects, uses, stores, and shares information when you visit our website, create an account, upload documents, use our APIs or workflow tools, or purchase a paid subscription.

Scope and Information We Collect

This Privacy Policy applies to the KolmoPDF website, related applications, APIs, document workflow tools, and customer support channels. Depending on how you use the service, we may collect account information such as your name, email address, password or login credentials, billing country, subscription status, and transaction records.

We may also collect service data such as uploaded files, prompts, generated outputs, support messages, usage logs, browser and device information, IP address, and cookie or analytics information needed to operate, secure, and improve the service.

How We Use Information

We use information to provide and maintain the service, authenticate accounts, process subscriptions and billing, provision access, respond to support requests, protect against fraud or abuse, maintain security, and comply with legal obligations.

We may also use operational and product usage information to troubleshoot errors, analyze performance, improve the quality of document parsing, translation, OCR, export, and related workflow features, and communicate service notices, policy updates, and product-related information.

Uploaded Files and Service Content

Uploaded files, extracted text, translated outputs, OCR results, prompts, and other service content are processed so that we can provide the features you request. This content may also be used for debugging, abuse prevention, service maintenance, and limited quality improvement within our service operations where permitted by law and our internal practices.

You should not upload content that you are not authorized to share or process. You remain responsible for the legality of the files and data you submit.

We may share information with trusted service providers who help us deliver the service, such as payment processors, cloud or hosting providers, security vendors, communications providers, analytics providers, and customer support tools. These providers may process information only as needed to perform services for us or as otherwise permitted by law.

Payments are processed by third-party payment providers, including Stripe. We do not store full payment card numbers on our website. Stripe may collect identifying information about devices that connect to its services for fraud detection and related business operations. You can learn more at https://stripe.com/privacy.

We may also disclose information if required by law, to protect rights and safety, investigate fraud, enforce our agreements, or in connection with a merger, acquisition, financing, or sale of all or part of our business.

Data Retention, International Processing, and Security

We retain information for as long as reasonably necessary to provide the service, maintain account records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data, the service feature involved, and applicable legal requirements.

By using KolmoPDF, you understand that information may be processed in countries where we or our service providers operate. We use commercially reasonable administrative, technical, and organizational safeguards to protect data, but no transmission or storage system can be guaranteed to be fully secure.

Your Choices and Contact

Subject to applicable law, you may request access to, correction, deletion, or export of certain personal information, and you may ask us to close your account. You can also manage certain cookie settings through your browser.

We do not sell personal information to third parties for their own direct marketing. If you have questions about privacy or want to submit a data request, please contact hello@komoai.llc.